Still charging me after cancellation

Why are you charging me after cancellation? This behavior is predatory, and it is exactly why I am no longer a customer and will never recommend you. I have chosen slower service just to avoid dealing with you.

I have called multiple times, been transferred, put on hold, and had no one return to the line. I have initiated multiple good-faith attempts to resolve this dispute directly, as required before escalating to formal channels -- and your company has failed to engage each time. Under California Business and Professions Code Section 17200, charging a consumer for services following cancellation constitutes an unlawful and unfair business practice. I have also documented each attempt to resolve this, which establishes a clear record of your company's failure to cooperate.

Consider this formal notice of dispute under California's consumer protection statutes. I am not paying for services I no longer have. If this is not resolved, I am prepared to file a complaint with the California Public Utilities Commission, the California Attorney General's Office, and the FTC, and to pursue recovery through small claims court -- where I may also seek restitution for time spent attempting to resolve a billing error that is entirely your doing.

I have fulfilled my obligation to resolve this in good faith. The record reflects that you have not.