1 Message
Still charged for following month after cancelling service
I cancelled my service last month, but was still billed for the month of September. Is there a way for me to clear up this charge?
1 Message
I cancelled my service last month, but was still billed for the month of September. Is there a way for me to clear up this charge?
XfinityRaf
Official Employee
•
591 Messages
3 months ago
Good evening @user_mu438a. We can look into your billing concern and help get it resolved. Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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