user_2ikyv6, Thank you for reaching out to Xfinity Support. I'm sure this is very concerning to find out you are being billed after canceling your account. I would be happy to assist you with this.
Since I will need to gather some information that we don't want in our public conversation, to get the request sent off. When you have time, please send a direct message:
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address
XfinityAngie
Official Employee
•
1.4K Messages
3 months ago
Since I will need to gather some information that we don't want in our public conversation, to get the request sent off. When you have time, please send a direct message:
To send a direct message:
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address
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