Still billed after cancelation

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello, @user_lydz63! Thank you for posting your billing concerns. While disconnection requests typically remain open for 10 days, the billing stop date should match your initial request. Depending on your billing cycle, since we bill one month in advance, you may receive another full bill as well as a second statement with any prorated (partial charges and/or credits). We can, of course, take a closer look at things with you! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!