Still being charged for old apartment

-December 25, 2022: Apt 1 (Tucker) flooded due to pipe burst.

-December 29, 2022: An email from the leasing office was sent to residents that were affected to vacate within 7 days.

-Jan. 9, 2023: I moved into Apt 2( Decatur)

-Jan. 10, 2023: I contacted Comcast via phone around 7PM -8:30 PM to either transfer my service or cancel due to my new living situation. On that same phone call I paid for a tech to come out an set up my equipment. I have text and emails to confirm this phone call. Most reps send a text to your phone to enter your account. We ended the phone call by him telling me to return my old modem to a local Xfinity store. The call was pleasant.

** I returned the equipment because I literally cannot use it**

Earlier November 2023, I get a bank notification that my Xfinity payment cannot go through. I am shocked because, I see that $85.00 has already been paid. Why is $80.42 being charged? I then realize that was my old amount for Apt 1 ( Tucker). For 11 months, I was being charged for my old aparment

-November 27, 2023 ( 1:30 PM -2:30PM EST): I make a phone call to customer support to notify them that I am being charged for an apartment I no longer live at. The representative confirms my information and tells me that it will take 7-10 business days to find a resolution. I didn't receive a ticket number to validate the call. She just said that someone would call me back. I told her I would like the phone call from January 10, 2023 to be reviewed.  My intentions were clear on that phone call. How could I still be getting charged?

-December 5, 2023 (2:00 PM -2:40 PM EST) : I contacted customer support for an update. It had been 7 days. I asked to speak to a supervisor because the rep on 11/27 listed no notes about my phone call. During this time, I received an escalation text with a ticket number. The new rep is telling me that is now going to take another 7-10 business days from 12/5/23 to resolve this matter. As soon as I hang up the phone. I receive another text stating that my ticket is CLOSED with no resolution. 

Is there a way that I can get in touch with a manager stateside? I don't mean this in a malicious way, but it seems to be some sort of miscommunication. How can I go about getting a refund quickly? I am unemployed and I need those funds. Please Help!!

Attached is an screenshot. Saying "Thank you for including us in your move".