U

Visitor

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1 Message

Wednesday, May 21st, 2025 11:07 AM

still being charged after number port

Hi, 

I woke up this morning to see that Xfinity still charged my account even though my number was ported over last month. I'm requesting a refund to my card/bank account. 

Official Employee

 • 

1.7K Messages

2 days ago

user_2rwo0j feel free to send us a direct message so we can take a closer look at your account details. We will need to locate and verify your account so we can review account specific information  and answer your billing questions.  You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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