Visitor
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1 Message
Still being charged after cancelling...
I moved back home on March 29th, 2026 after getting out of the military, I called and cancelled on April 1st, 2026.
I have a $194.75 Statement from March 18th - April 17th that I was going to pay, when I noticed they are still planning to charge me again April 18th - May 17th then again from May 18th - June 17th.
I have exhausted all efforts to contact Xfinity via their websites messenger and I should not have to make a 2nd call to cancel my service.
The first charge will be paid, but I need xfinity to cancel further charges.
XfinityRaul
Official Employee
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2.7K Messages
2 hours ago
@TheN8IV I want to start off by thanking you for your service. This is definitely not the type of experience we would like any one of our customers to have.
You've come to the right place to get this sorted out. I would be more than happy to help resolve this once and for all. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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