Visitor
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1 Message
Still being charged after canceling the service
I cancle the internet server on August. However, I didn't know Xfinity doesn't cancle my mobie Xfinity. I call them September 27 to cancle the mobile account. At that time the agent say I don't need to pay anything. Today, they charge me again. This time the agend said the bill for August to September 27. I don't have confidence the xfinity will cancle my mobie service. I ask him to remove my credit card so they don't auto charge in the future but he asked me to contact my bank to block xfinity charge. Please help provide document that my account is cancel and I want to dispute the bill
XfinityMelinda
Official Employee
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432 Messages
5 hours ago
Hello @user_w7e8au, and thank you for reaching out to us on our Community Forum. I can understand your concern, especially after requesting to cancel your Xfinity Mobile service and then seeing another charge. We’d be glad to review this further with you and take a closer look at the account and your billing concerns.
When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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