Visitor
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1 Message
Still being billed after I cancelled my service
Cancelled my service last month in mid September and just received a bill for Ocotber 27th for the standard amount. Xfinity have nothing on their site to help and I can’t call because I moved out of the country
XfinityJohnG
Official Employee
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2.2K Messages
5 hours ago
Thank you for reaching out to our team here. I will be happy to take a look at any billing information on that account. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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