6 Messages
Steep increase in payments
Hello - The annual amount I've been paying for internet & phone has gone up over 50% since 2022 and that doesn't seem fair. What are the options for reining in the fees?
6 Messages
Hello - The annual amount I've been paying for internet & phone has gone up over 50% since 2022 and that doesn't seem fair. What are the options for reining in the fees?
Community Best Answer
XfinityBradM
Official Employee
•
1.6K Messages
3 months ago
Thank you for working with our team to find an option that works best for you. Don't hesitate to visit our forums for all of your Xfinity questions and concerns!
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XfinityBradM
Official Employee
•
1.6K Messages
3 months ago
@user_d1yen6 Our team would love to explore your accounts current options available. You can also use our plan builder when you're logged in with your Xfinity ID. There are times when we offer exclusive online promotions through that platform that we as representatives do not have access to. If you could please send me a DM with your first and last name along with your full-service address, we can get started exploring current options with you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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