Visitor
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1 Message
Stealing money !!!
I went to a local Xfinity store and They open a new WiFi account for me a month ago, which includes the smart home feature but they NEVER gave me the camera for it. I went in a week after the account was open and let them know I was never given the camera. I was told they open a ticket for it and I should received it through the mail. LIES!!! I paid the first billing which was charging me for the smart home feature and the camera !! Now, my second bill is coming up soon and they’re still charging me for feature I cannot use and an equipment I was never given. I been trying to solve this issue for a month already, through customer service…. They’re just stealing my money at this point !
EG
Expert
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117K Messages
8 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.7K Messages
8 hours ago
Hi user_c0x15o! We appreciate you taking the time to visit our Xfinity Forum. Thanks for choosing Xfinity, and I am sorry to hear about this equipment/billing concern. My team is here to support you and would be more than happy to assist you with getting this all sorted out. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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