status for ticket [Edited]

user_ztrxrv Hello there! Thank you for reaching out about the status update on your ticket. Our team is here to help in any way we can. I'd be delighted to take a look into the ticket, and provide you with any updates we have received. Can you please Direct Message your name, and the service address we will be working with today? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it