Visitor
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4 Messages
Statement history incomplete
My statement history page
https://customer.xfinity.com/billing/services/statement/history
shows links to statements from the current one back to "2024 Mar 23 - Apr 22",
but the statements older than "2025 Apr 23 - May 22"
cannot be displayed or downloaded; clicking the links does not open a new tab containing the statement.
Why is that?
How do I access my older statements?
XfinitySeth
Official Employee
•
837 Messages
4 hours ago
Howdy user_cpz8ap 👋 I hope you're having a good week so far, and appreciate you stopping by our community forum with your concerns! Being able to access your previous statements at will is something we take pride in making easy for our customers, so I'd be glad to help with this any way we can 👍
Just to confirm, you're saying after logging into your account online, you're able to download statements up until April of last year? And are you currently accessing your statements through the Xfinity app or website?
(edited)
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