Visitor
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8 Messages
Statement generated wrong
So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these charges and this is nonsense. OK absolute nonsense. There’s no partial charges etc. I already paid up my bill so I’m trying to get in the runaround and people calling me and yelling and screaming at me. oh I gotta look into this you know what there’s nothing to look into because that statement the second one they generated tried to say it was from whatever date till February 2 no no no no I paid my bill up already so that I’m gonna have to file complaints about this. I’m not getting railroaded. I am not getting robbed.I’m
XfinityAlyssaA
Official Employee
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2.3K Messages
7 hours ago
Good evening @user_9ff49e and thank you for reaching out on our Forums with your billing concerns, we appreciate you bringing this to our attention. We're happy to investigate your billing issues further to see how we can help get this resolved. This definitely isn't the kind of frustrations we want for our customers. Let's take a closer look. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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We look forward to working with you further.
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