Start up deposit fee.

When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill.

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XfinityDemetrise

Official Employee

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484 Messages

8 hours ago

Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you were able to review your order before approving it? If so, how did you review? By text or email?

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XfinityDemetrise

Official Employee

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484 Messages

Xfinity requires a refundable deposit when activating services, which is credited to your account after 12 months of on-time payments. If you cancel your service, the deposit is applied to any remaining balance. A refund is issued within four to six weeks after returning all rented equipment. If you cancel an installation, the deposit is refunded to your last payment method within seven to ten days. For closed accounts, refunds are also sent to the last payment method within four to six weeks, provided equipment is returned. Please click the link below for more info. https://www.xfinity.com/support/articles/refunds-from-xfinity

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8 hours ago

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user_ksrglp

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2 Messages

8 hours ago

I reviewed it on the website prior to placing the order

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user_ksrglp

Start up deposit fee.

XfinityDemetrise

XfinityDemetrise

user_ksrglp

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