Visitor

 • 

2 Messages

09/13/2026 7:07 PM

Start up deposit fee.

When setting up and ordering my wifi box I was not disclosed of the deposit fee until I got an email confirmation/ bill. 

Oldest First
Selected Oldest First

Official Employee

 • 

484 Messages

10 hours ago

Hi there.  Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Can you confirm if you were able to review your order before approving it?  If so, how did you review?  By text or email?

Visitor

 • 

2 Messages

9 hours ago

I reviewed it on the website prior to placing the order 

forum icon

New to the Community?

Start Here