1 Message
Stars and Allblack
why am I being charged for Starz and Allblk channels? When I got into subscriptions, they are not there, but they show up on my bill each month. I’ve been trying to get these cancelled for over a year now
1 Message
why am I being charged for Starz and Allblk channels? When I got into subscriptions, they are not there, but they show up on my bill each month. I’ve been trying to get these cancelled for over a year now
XfinityAmandaB
Official Employee
•
2.2K Messages
2 years ago
@user_7256ky Thank you so much for your post for help with removing Starz from your account. The Starz subscription does come with more than one channel, so you are seeing all the channels that are included in the Starz lineup and are included when paying for Starz each month. There isn't an option to remove one or any of the channels from the bundled Starz channels, but I can help remove the Starz lineup option so you no longer be billed for any Starz channels.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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