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Sports & News TV went from $70 to $90, want to review options before my contract discount steps down
Customer since February 2025, internet plus Sports & News TV, on autopay and paperless the entire time.
Between my March and July bills the Sports & News TV line went from $70 to $90. I can see a $10 2-product discount was added at the same time, so my net increase is about $10/mo. I understand this came from the all-in pricing change and I'm not disputing the charge. I'd just like to review my options, and I'd prefer to do it in writing rather than by phone.
Four questions:
1. Is a loyalty credit available to offset the video increase? If so, what amount and for how many months?
2. My internet is on the legacy Connect More tier at $93 with no price guarantee. What current plan could I move to under the 5-year price guarantee, and what would my new total be including taxes and fees?
3. If I downgrade or drop the TV package, do I lose the $48 contract discount, the $10 2-product discount, or both? And is there an early termination fee on the 24-month term? I'd like exact figures before I decide anything.
4. My contract discount drops from $48 to $28 on March 21, 2027. Rather than wait for that, can a replacement offer be put in place now?
Happy to move to DM with my account details if someone from the team can pick this up. Thanks.
XfinityAngie
Official Employee
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2.8K Messages
2 hours ago
Please send us a DM with your name and address.
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1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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