1 Message
Speak with live person about payment made on account
I have made payment but automated system says service suspended. Wants me to pay the last due balance again but it is already showing in my bank account. This is so ridiculous that you can’t just speak to a real person.
XfinityRay
Official Employee
•
2.3K Messages
2 months ago
Hi there, user_jebyb0! Thank you for taking the time out of your day to reach out about your account and payment. I know that can be frustrating to have your service interrupted. We would be happy to look further into this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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