Visitor
•
1 Message
Speak to live agent
My service was disconnected after I set up an extended payment plan. (I had a circumstance where I lost my job and just needed an extra week to get the money together). I can't get through to a live agent and I desperately need my service so I can do side work and get the money. Any help would be greatly appreciated.
EG
Expert
•
111.4K Messages
13 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMarcus
Official Employee
•
1.6K Messages
13 days ago
user_ww7v63 thank you got using the Xfinity Community Forums page to reach out today. I understand that your service has been disrupted due to nonpayment, however a payment plan was intended to be in place for the account. Let's get your account authenticated to gather a better understanding of what exactly caused this and where things currently stand. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
user_o9mxrv
Visitor
•
2 Messages
8 days ago
I need to speak to a live agent email issues not able to send or receive
0
0
user_o9mxrv
Visitor
•
2 Messages
8 days ago
Unable to send or receive emails
1
0