U

Visitor

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1 Message

Sunday, July 2nd, 2023 3:01 PM

Closed

Speak to a regional manager

Hello,

I need to speak with a regional manager who will be responsible and take care of my incorrect billing.  I have spoke to agents and supervisors who have kept me on hold for prolonged period of time and have provided empty promises.

Expert

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102.9K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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923 Messages

8 months ago

Hello @user_d36471.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

1 Message

I am beyond frustrated with having to jump through hoops to get to speak with someone regarding an issue with billing that I did not cause. Customer services reps no where near helpful, supervisors...empty promises. Bill still unresolved and no help. I don't want to chat, I truly would like to speak with someone PLEASE! Can you provide another way to speak to someone who can actually do something about a billing issue? 

I am at the point of emailing the board of directors, Rich Jennings, President of the West Division, J.D. Keller, Senior Vice President of the Mountain West Region, Channel 7, 4, 9, 31. I'm done with the chat assistant and xfinity support this is not helpful at all. The issue has been ongoing since September 2023, we are hitting December and still here. WHY? No explanation, no resolve WHY?

Official Employee

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979 Messages

Good evening and thank you for reaching out on our Community Forums, we apologize for the frustrating experience so far and will be happy to help investigate your bill concerns further. Rest assured, you've reached the right team to help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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