Visitor
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1 Message
Spam call?
I copied and pasted my entire voicemail from this number I am in Washington state this voicemail was from today, October 27, 2025…
< Voicemail
<Edited: Personal Information>
October 27, 2025 at 1:20 PM
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Transcription
"Hi, this is Comcast Xfinity. Our billing system indicates that your 50% discount on your monthly bill is being terminated today. This action will be final unless we receive your immediate response. Please call us back at the number shown on your caller ID right away to maintain your current rate thank you..."
XfinityRay
Official Employee
•
3.3K Messages
18 hours ago
Hi there, @user_0w0f6e! Thanks for reaching out about the voicemail and for your vigilance. That is a known scam that we are aware of. Our Customer Security Assurance team has an alerts page so we can also make everyone aware of any known scams, https://spa.xfinity.com/alerts. You did the right thing by reaching out to us directly instead of responding to that.
We can check your plan right here to ensure you are in the lowest possible rates. We came out with some new plans at the end of June that are fantastic! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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