Someone to correct my information and billing

Question

Trying to correct my address and bank info. Incorrect from the start. Called several times. Moved through different departments. Was online messaging for some time. Thought it was fixed but was not when I checked earlier today. Not using my bank account info to pay which was to be set up originally. Had to use credit card twice. The wrong town is listed as residence. Can't seem to get anyone to correct it so my bank will honor  my request. The salesman and tech called this the Bloomsburg area, but my town is Mifflinville, PA 18631. There are others in this little village that are your customers. I don't see what the issue is. Please help. Thank you.

XfinityThomasA · Answer

user_m7mjzl - Hello, and thank you so much for choosing Xfinity and for joining us here on the Forums. We truly appreciate you taking the time to reach out for help with your address and billing concerns. I can absolutely understand wanting to make sure everything on your account is accurate. Just to make sure I’m focusing on the right issue, could you clarify if the concern is related to the address a salesman mentioned—specifically “Bloomsburg” being stated by mistake—or if you’re currently seeing that information reflected online or within the Xfinity app? That will help us narrow things down and get this resolved for you as quickly as possible.

Billing

user_m7mjzl

Someone to correct my information and billing

XfinityThomasA

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