Problem Solver
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977 Messages
Somebody help me, what is my correct bill?
I recently moved. I moved my Xfinity service and equipment myself. I now have two different account numbers. One account says my bill of $187.52 is due on Sept. 14, 2022. The other account says I have a credit of $129.39. Can you send me a private message detailing my correct bill and due date?
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XfinityDilary
Official Employee
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1.9K Messages
2 years ago
Hello, @dadgren! Thanks for posting on our Community Forums for assistance with your billing concerns. I'm sorry to hear about the conflicting and confusing statements. We'd be happy to review the account and get to the bottom of this. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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