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user_wl5p46
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Wednesday, November 1st, 2023 9:06 PM

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SOLVED - Can't Pay your Bill Online Solution (Chrome)...

Hello This is due to the login confirmation sending you in a refresh loop, Easy fix in Chrome top right of the browser left click the 3 dots or (Hamburger) then select New Incognito Window, now login but tick the box stay logged in and you should be all set. If this does not work no problem just click on the green lock top left and delete all the xfinity cookies then open a new Incognito tab and repeat the first step. No stress enjoy you day.

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10 months ago

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user_c4pawx

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10 months ago

This is still happening, three months later. Xfinity needs to get their website together and actually fix the issue.

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_c4pawx Welcome to our Community Forum! I want to make sure you're able to use all the features on your online account profile. Please give me more details describing what's going on. What troubleshooting steps have you tried so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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