2 Messages
Solutions for "we’re unable to confirm your acp eligibility at this time"
I have been approved to get my Affordable Connectivity Program benefit and I have an application ID. But when I started from Xfinity ACP enroll and filled in all the information, it says: we’re unable to confirm your acp eligibility at this time. I tried many times but result is the same. What should I do? Thank you so much!
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.4K Messages
1 year ago
Hello @whongyok I am happy to check on any available information we have for your acp benefits. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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RadioFreeRO
Visitor
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4 Messages
1 year ago
I have the same issue after a massive hack on Xfinity. A hacker group called "Prosper Wireless LLC" hacked Xfinity recently, and stole a bunch of ACP applications as well as my personal information. As a result I was removed from my enrollment of Xfinity without my consent. So I had to re-enroll in order to transfer my application back to Xfinity, but I keep getting this same message as you.
(edited)
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