Soft disconnect

user_oc7k87 Thanks for reaching out! I'm sorry to hear your services were disconnected when you had a payment arrangement in place. Your billing cycle could have overlapped, causing the disconnection. We can take a look, and see what happened. Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it