Visitor
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2 Messages
Soft disconnect
Can I somehow make a payment arrangement for service to be restored bc I work from home and I'm not able to work. I also have small kids that use the internet for school and play. My account is on soft disconnect... I just need a few more days to come up with the money.
CCSelena
Problem Solver
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892 Messages
4 years ago
Can you please send us a DM to so I can review your account?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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