SO FRUSTRATING!

I was on a chat line and live line for 3 hours this morning trying to figure out how to lower my bill...basically nothing changed! There needs to be a better solution. The representative were very nice...but i am NOT HAPPY with the outcome.

I was told I could get rid of my land line and reduce my bill by $30, but that cant happen.

I am looking for another solution!

Responses

XfinityOrlandoM

Official Employee

•

1.4K Messages

3 months ago

@user_s24ms9

Thanks for adding the post, as a customer myself I'm always looking for the best price for the services I love and need’

I'll be happy to look into your account to see what offers we have to reduce your bill , to get started please send me a direct message. To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

5

0

U

user_s24ms9

4 Messages

I have already been around this for 3 hours with no avail....

Like

Reply

3 months ago

0

XfinityOrlandoM

Official Employee

•

1.4K Messages

@user_s24ms9

I understand, I'm part of the corporate escalations team so I'd be happy to look in to see what we have to make sure we can get you a price that fits your needs for the services that you need and requesting in your home

You can also go to https://www.xfinity.com/planbuilder and sign in and see if there is any available options for via the website

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_s24ms9

4 Messages

So yesterday I was very frustrated but today I am even MORE frustrated. They sent me a order confirmation yesterday and today...one was $30 more and today is $60 more . I am so unhappy with xfinity. CAN SOMEONE PLEASE help me. I am looking to find a NEW provider!!

I dont understand how they can do this and get away with it!!

Like

Reply

3 months ago

0

XfinityMarcus

Official Employee

•

1K Messages

user_s24ms9 thank you for reaching back out, we would be happy to assist. Were you able to use the plan builder link we previously provided yesterday?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_s24ms9

4 Messages

It is way to much...Why cant someone just HELP!! I paid an average over the last 12 months of $250/month....and thats with on demand movies...so prob closer to @$235.

When I called to try and reduce my bill I came out $60 more...not right!!

Like

Reply

3 months ago

0

Billing

user_s24ms9

SO FRUSTRATING!

Was this helpful?

XfinityOrlandoM

user_s24ms9

XfinityOrlandoM

user_s24ms9

XfinityMarcus

user_s24ms9

New to the Community?