SMB Disconnection Email: Reimbursement of funds taken from my account after disconnection

Dear Comcast/Xfinity,

Today, I spent over 3 hours on the phone with Comcast/Xfinity—disconnected twice and transferred a total of six times, yet I still have no resolution to an issue that has now dragged on for months.

I’ve made multiple formal requests to disconnect my service, specifically on the following dates: January 17, February 18, March 5, March 24, April 14, and May 19.

Despite returning all equipment, submitting your SMB Disconnect Form (2x), and confirming cancellation via phone and email, I continue to receive bills—most recently this month. I even removed my banking information on the advice of a representative to avoid unauthorized charges.

Adding to my frustration, I was repeatedly told supervisors were unavailable. One representative even said that at 6 PM on a Monday, all supervisors were in a meeting. Another opted to “text” a supervisor instead of connecting me directly. I remained respectful throughout, but after more than three hours of being transferred with no progress, the experience became deeply frustrating.

I initially hoped to transfer my phone service to my new address, but due to identity verification issues (involving a postcard to my old address), I decided to cancel all services entirely.

This has been an exhausting and unacceptable experience. Its been AN AWEFUL EXPERIENCE and if COMCAST/XFinity was the last service provider on EARTH, I would never go back to doing business with yall again.

I am writing now with a simple request: Please connect me with someone at Comcast/Xfinity who can resolve this issue once and for all.