hb85's profile

Contributor

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20 Messages

Mon, Dec 28, 2020 11:00 AM

Significant price increase

My bill went up significantly over the last few months. I need to receive the same price I had been paying or unfortunately will need to change internet providers. I would also like to return the Comcast modem as I am purchasing my own. Can an employee please assist?

Responses

New Poster

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1 Message

6 m ago

Why did my Bill go up so much?? Nothing has changed. Please call my home number
Again

Expert

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25.8K Messages

6 m ago


@hb85 wrote:
My bill went up significantly over the last few months. I need to receive the same price I had been paying or unfortunately will need to change internet providers. I would also like to return the Comcast modem as I am purchasing my own. Can an employee please assist?

You can take your modem to any UPS store to mail it back to Comcast.  Make sure you get a receipt for it that shows the SN and MAC number.

 

Doubtful you will be able to go back to what you were paying before your bill went up.  All products and services have had price increases.

Again

Expert

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25.8K Messages

6 m ago


@Amyburker wrote:
Why did my Bill go up so much?? Nothing has changed. Please call my home number

No one from here is going to call you.

 

Do you read your billing statements?  They will tell you why, when, and how much your bill is going to increase.  Most likely your promotion has expired.

Official Employee

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2.7K Messages

5 m ago

Hello @hb85! I appreciate you taking the time to reach out to us here on the Xfinity Forums. Usually, large price increases are due to expired promotions and I definitely understand how that can be a bit jarring. I would love to look over the available options in your area with you and get you into a more reasonably priced plan. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey" then click "send a message".

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @Amyburker. We appreciate you for posting to the Xfinity Forum to determine why your bill has increased. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns.

I recommend checking your most recent bills, as mentioned by @Again, to confirm whether your promotion has expired or if the increase is due to rate adjustments that started at the beginning of the year. I'd be happy to chat in a private message if you're unable to find this on your bills. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

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