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atl4raptors
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Tuesday, April 16th, 2024 9:01 AM

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Significant increase to internet bill

Beginning in May, my bill is projected to go from $70 per month to about $125 per month. It is my understanding this has to do with the end of the 24 month promotion but I'm hoping to find a way to mitigate this drastic increase and maintain the quality of internet I have now, otherwise I'll have to consider switching providers. Any help from a non-AI would be great

Question

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Updated 

1 year ago

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XfinityThomasC

Official Employee

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2.5K Messages

1 year ago

Hello, @atl4raptors

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

 

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XfinityThomasA

Official Employee

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2.4K Messages

1 year ago

It was a pleasure speaking with you, atl4raptors. Happy we could work together and resolve your Xfinity account concerns. Please create a new post if anything more were to come up. Take care and have a great day! 
- XfinityThomasA

 

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