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user_kvpyn4
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03/15/2026 4:16 PM

Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.

I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic...

Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.

I never made any changes.

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XfinityEricB

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6 months ago

 

user_kvpyn4 Our 5 year price locks have a guarantee of a price for services usually $10 more than what you see online. They all state a lower price with the phrase "with paperless billing and autopay". That is a separate discount given for having it set up. Sounds like you may have removed either the paperless billing or autopay which would remove the additional $10 discount. You can get it back anytime by signing back up for whatever was removed. Keep in mind autopay has to be with a bank account. I see you also sent us a direct message, and we can review the account if needed to confirm if it was the autopay for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
 
If you need us to review the account to confirm, please provide your name and full service address in a direct message please?

 

- XfinityEricB

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user_kvpyn4

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Hi XfinityEricB - thanks for reply. I didn't realize the unsolicited DM rule, there is a big chat icon on top of the website so it's very easy to click that and start chatting. Will keep that in mind. I did change my payment method to a credit card, I suspect that is the issue.

It's not clear that using a credit card for autopay results in the discount being cancelled. Nothing was sent or confirmed to me about that when making the change? Is that the reason for the discount being removed?

Is there someplace posted that makes clear to user that signing up for autopay with credit card removes the discount?

(edited)

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6 months ago

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XfinityEricB

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user_kvpyn4 Happens all the time, but we want customers to know we want them to wait for us to request a DM. Sometimes their situation like this wouldn't require a DM, and other customers can see what we discovered was the cause that may be the same for them. We want to remain public if possible for others to see. Changing to a card would have removed it. Our policy for the discount can be found here https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. Only a stored bank account will allow for the discount. 

 

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6 months ago

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user_kvpyn4

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Thanks I will change back to bank account.

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6 months ago

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XfinityEricB

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3.6K Messages

 

user_kvpyn4 Sounds good. The discount may take a full bill cycle to reapply, but it will come back once the bank account is set back up for autopay with a payment made. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 months ago

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user_mike_v

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Hello, I was promised the same thing. I was told by multiple salespeople, one online and one in the store, that my bill would be $60 and $50 if I used my bank. I am now being charged $60, and I am using my bank.

I talked to a billing agent on chat, and he said it's $70. Is my discount $60?

Thank goodness for this post, because someone is lying to me, and the people in chat make me seem like I'm "misinformed" and I'd like to know what is happening.

(edited)

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4 months ago

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user_ipqb6i

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19 days ago

Same thing happened to me, they said I signed up for a diff plan and did not read the terms properly. I dont know what $50/mo for 5 years means if i am paying 60/month.

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user_8ou4pv

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1 hour ago

Funny this only is provided to new customers so they csn continue to shaft everyone else thats a loyal customer, time to find a new provider. Not like there is a shortage of these out there hah.

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