Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.

user_kvpyn4 Our 5 year price locks have a guarantee of a price for services usually $10 more than what you see online. They all state a lower price with the phrase "with paperless billing and autopay". That is a separate discount given for having it set up. Sounds like you may have removed either the paperless billing or autopay which would remove the additional $10 discount. You can get it back anytime by signing back up for whatever was removed. Keep in mind autopay has to be with a bank account. I see you also sent us a direct message, and we can review the account if needed to confirm if it was the autopay for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

If you need us to review the account to confirm, please provide your name and full service address in a direct message please?