Visitor
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3 Messages
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does not work. Also will not allow over the phone payment but today our service was shut off again! How are you disconnecting service when the only way for us to make a payment isn’t working?!
user_v31pt5
Visitor
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1 Message
2 hours ago
Having the same problem. Payment website is not working.
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XfinityBradM
Official Employee
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1.1K Messages
2 hours ago
@user_rbzeq7 We understand how inconvenient it can be when you're attempting to get something as simple as a payment to process you bump into a technical issue. We have multiple options to make payments that can be taken advantage of to avoid any sort of interruption to your account. Check out our payment article for all of our options to process payments.
Some basic troubleshooting tips to follow if you're having difficulties online or through the app is to restart the device, clear the browsers cache and cookies, attempt while using incognito mode, uninstall/reinstall the app, or change networks you're connected to on the device you're attempting to make a payment for starters.
Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so.
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