Shut off during extension

Residential and like I said I had an arrangement set up they extended to the 28th I saved the chats

Like I said I had an arrangement, they were extending it to the 28th when I get paid, I saved both chats for proof which were very specific

@mrshaunyd Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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