Visitor
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1 Message
Shifty reliability
I paid my $55 bill 4 days ago. It was $117.98 so when I paid it, the app said I was good on both mobile and internet until August 9th. I've been trying to get my phone services restored for 3 days now after getting ring around the rosied and passed around from fake supervisor to fake supervisor all while not having any phone service. I paid double my bill 4 days ago. Give me my service or give me my money and come pick up your [Edited: "Inappropriate Language"] modem that says it's disconnected I'm the middle of being used 90% of the time. Turn my [Edited: "Inappropriate Language"] phone back on
XfinityRaul
Official Employee
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2.9K Messages
55 minutes ago
@user_ov5gyj Thank you for reaching out to us via Forums for assistance with getting your mobile service restored. I would be more than happy to review your account to see what we can do to get your services reactivated.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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