Visitor
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19 Messages
Set up payment arrangement; service still suspended
I set up what I thought was a payment arrangement (I've done this several times before in the past) and never had an issue like this. I called yesterday to ensure that my service would not be disconnected because I got a text message about it. I told the agent that I tried to set up the arrangement through the Xfinity app and the automated system on the phone and it kept trying to do it for April 26th not May 26th. The system then said "due to technical difficulties, we were unable to set up your payment arrangement." I told the agent what it said and Cassandra told me that the only thing they could do is notate the account. I wake up today to no service. I get on here to speak to someone just to be told that I set up a scheduled payment not a payment arrangement. Trying to do that now so my kids can go to class. I need my service restored and the ability to set up a payment arrangement please help me!
CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hello, and thank you for reaching out for help with your bill, and service. As someone who relies on working services at all times, I can understand the concerns. While we are not able to set the arrangment for you, I can help make sure you have the needed info to set one up. If eligible for an arrangment, below are the steps on setting one up.
Set Up a Payment Arrangement for Your Xfinity Balance
Set Up a Payment Arrangement
If you need more time to pay your past due balance – and if you’re eligible for our flexible payment options – you’ll see a card when you sign in to your Xfinity account with the option to chat with us.4
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Again
Expert
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31K Messages
2 years ago
@user_51369a
Please don't make multiple posts on the same subject as that is considered spamming, especially doing a copy/paste of the message, and is against the Guidelines and the Acceptable Use Policy. Doing so could get you banned from the Forums without getting the help you might need.
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Again
Expert
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31K Messages
2 years ago
@user_51369a
Maybe it would be better to downgrade your plan for a while until you are able to afford what you have now. Lots of people are having to do that right now, not because they want to, but because they need to. Or maybe it's time to look at other alternatives?
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user_snaj2g
3 Messages
1 year ago
My service has been disconnected for a $434.00 bill but I would like my Internet back on but don't have the whole full balance of that to pay up front .Can I set up payments to pay it down till I get balance lower.?
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