set up fee

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_uz5m1k

Thank you for reaching out, and I apologize for the inconvenience. If new equipment is shipped to you or you complete a self-install, a technician visit within 30 days automatically results in a technician recovery installation fee.

Since you were promised a credit, please send me a direct message with your first and last name, and I’ll be happy to take care of this for you.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum