Services turned off

user_wgozby Thank you so much for your post for help with scheduled payment. A scheduled payment is not the same as a payment arrangment/extention and does not guarentee your services. When you go to set up a payment for the past due amount an select a date in the future a message will pop up if your account is elgible for an arrangment/extention. That message will details the amount needed and by what date it is needed by to keep services active. If you payment does not fall into those outlined terms then your account may still be interrupted. If a new bill posted to your account since you set up the scheduled payment or a new bill became past due then it would update the balance as well for any arrangment/extention.