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user_92393c
1st Topic

5 Messages

Sunday, August 20th, 2023 12:30 PM

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Services I did not order

I recently ordered gigabit internet.  When I received the modem, I could not activate the internet service so I had to call Xfinity.  About 30 minutes after talking to someone in a call center who could not help me (I eventually figured out that the modem needed to be connected to a different cable outlet), I got an email confirming my order of Gigabit TV!  I placed no such order!  So I called Xfinity to cancel and got transferred three times between three different call centers then placed on an indefinite hold.  I was driving so decided to end the call and handle it later. How do I get the Gigabit TV that I did not order and was probably added to my account fraudulently by the call center agent off of my account?  The app will not allow me to remove the TV service from my plan.

Question

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Updated 

2 years ago

137

1

0

XfinityBillie

Official Employee

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3.4K Messages

2 years ago

@user_92393c Thank you for taking the time to reach out to us here on our Xfinity Forums. You have definitely reached the right team of experts to help with this request. To get started please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it

8

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user_92393c

5 Messages

@XfinityBillie​ Sounds like this is a standard computer or call center  response always assuring you that they are the expert to solve your problem and directing me to another call center where I’m likely to get scammed again.  No thanks.  I’ll be taking my equipment directly to an Xfinity store. 

2 years ago

0

XfinityBillie

Official Employee

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3.4K Messages

That's definitely not how we mean to come across. When you work with one of us here on our Xfinity Forums we are a one stop shop for all of your account needs. It's very rare that we refer you to another department. We would love to help, however I understand that you would prefer to go to a service center. If you change your mind just send us that DM to Xfinity Support.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_92393c

5 Messages

I think Xfinity’s whole operation is such a scam that even if I go into a store, cancel all services and turn in all equipment (which is only the modem/router combo), I will continue to get charged for services and equipment and have no way to prove that I turned in my equipment and canceled all services.

2 years ago

0

XfinityBenjaminM

Official Employee

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2.2K Messages

Please DM us with your information, and we will be happy to continue assisting you further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_92393c

5 Messages

No, thanks. I am not going to send any personal information to a random responder from a forum who is probably a call center employee looking to steal my identity at a link I am not familiar with. I have reported the incident to the Better Business Bureau, and I will also report it to the FCC, not that they’ll do anything because everything in this country has been deregulated so that corporations can do exactly what Xfinity is doing now. In the meantime, I will take my chances with the Xfinity store. 

2 years ago

0

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