Service was suspended when I was told it wouldn't be

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hey there, user_b6y8n2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with your services, and not remaining active for you. We can certainly take a look into the account with you, and share details regarding the arrangement. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it