Service was shut with no warning letter

Service was shut with no letter warning me of the date to pay past due

WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST???

Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month

Can somebody help me? I dont have time to ha please this during working hours

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user_guzs9f

13 Messages

7 hours ago

Can somebody help me please?

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I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.".

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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Billing

user_guzs9f

Service was shut with no warning letter

user_guzs9f

XfinityVictor

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