13 Messages
Service Visit Charge
A tech came out for a service visit after I was having issues with my internet and he determined the outside coaxial cable (going underground from my house to the box) and the modem (which I rent from Xfinity) both needed to be replaced.
I've now been charged $100 for the service visit.
Why was I charged so much and should I have been charged at all when it was Xfinity's equipment (cable and modem) that were the issue?
Accepted Solution
XfinityKei
Official Employee
•
1.1K Messages
2 months ago
@user_a56b4b Thanks for brining this $100 charge to our attention. I am happy to go over the details of that charge and the tech notes to resolve this for you.
Can you meet me in a direct message with your name and address, so I can resolve this for you!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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