Service Technician Fee

Hello,

I had a technician come out to my new apartment a few days ago after I couldn't get the xFi Gateway set up in the office. (It turned out that the coax cable from the wall wasn't plugged into the splitter.) The technician did a great job, and I gave him a 10 on the survey, but I'm not seeing a service technician fee on my upcoming bill. Will that be on the next bill cycle? Do you have a certain amount of free service calls? I just want to make sure I'm squared away and don't get surprised with a charge later on down the line.