Service Technician Fee

Good afternoon, user_aapicr! Congratulations on your new place! I hope you are getting settled in and not too sore from moving all those boxes! I am happy to hear your service is up and running now. We can check on any fee for the visit. If there is a fee, it would show up on your next billing statement, after the visit is completed. We also post your next estimated bill amount in the Xfinity app which would reflect the charge if there is one.

There are not a certain number of free visits per account. For installation visits, they are $100 unless there is a promotion at the time. For our repair visits, there is a $100 charge if the root cause is customer owned equipment or wiring. There is no charge if the root cause is our network, lines, or equipment. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thanks for spending some time with our team to look for the charge and to get into a new promotion, @user_aapicr! We appreciate your time, help, and that you are a part of our community here on the Xfinity Forums!