Visitor
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5 Messages
service suspended
i got my service suspended and usually i am able to unsuspend it by scheduling a payment and it still tells me to schedule a payment to unsuspend my services but i already did. i’m so confused
Visitor
•
5 Messages
i got my service suspended and usually i am able to unsuspend it by scheduling a payment and it still tells me to schedule a payment to unsuspend my services but i already did. i’m so confused
XfinityChelseaB
Official Employee
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2.1K Messages
3 hours ago
Hello @user_fgl1q2, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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