3 Messages
SERVICE SUSPENDED DESPITE MAKING AN ARRANGEMENT
Good morning. I awoke to find that my services were suspended today (7/23/24). However, on 7/18/24, I engaged in a live chat with a representative and made specific arrangements to extend the due date on my past due balance to August 2nd, and was assured that my services would not be interrupted. Clearly my services should not have been suspended and should be reinstated immediately. As arranged, my payment will be made on August 2nd. I will try to insert a screen shot of the section in the live chat that confirmed my services would not be interrupted (however, Xfinity can also review the transcript of my live chat exchange on 7/18/24). I have tried several times today to engage live chat to rectify the matter but, I am assuming, that because my services are suspended, I do not have access to that feature. Thank you, in advance, for your assistance.
user_txm6iu
3 Messages
4 months ago
I neglected to mention that I also called Xfinity twice this morning and held for 25 minutes and then again for 20 minutes and could not get through. I am at my office now and not in a position to stay on the phone.
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XfinityThomasB
Official Employee
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1.5K Messages
4 months ago
user_txm6iu
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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