Service suspended, can’t get live agent

I have been trying to get a live agent for 3 hours now. Unfortunately because service is suspended I have no option to talk to a real live person. I have made payment arrangement to restore service but because everything is confusing to navigate through I believe I now have two payment arrangements made. Both times I set up the payment I received notification that my services should will be restored within the hour. It’s almost been 3 hours with no movement. I need to talk with an agent about this but unfortunately you make it impossible. This is the most stressful experience I ever have, never have I had service with a company that didn’t allow you to speak with customer service because of service suspensions. I get bills need paid, but to cut contact with customer service over it seems a bit excessive and truly poor business decisions on Xfinity’s part. Also I have read other forums where you have people send a direct message. I have clicked every link given and navigated ever where and there is NO direct message option. Only the option to make a post on the forum. I really need to chat with someone and it’s literally impossible and that is going to be my breaking point where I end up cancelling my xfinity services altogether because this is beyond stressful and should never live in a world where talking to a human being from customer service is made this difficult. The chat bot and AI is ridiculous. I made the payment arrangement more than once and now the automated message when I called says I made arrangements to pay MORE than what my balance due is. This is too much stress for any person to handle. I work from home and take online courses therefore I need my service. I was unaware of the past due balance because somehow my automated payments got canceled and I received no notification or warnings prior to service suspension otherwise the bill would have been paid. I can pay the bill in full but at a later date. However I need my service restored today, like promised when making the payment arrangement, in order to work to pay the bill. I would have never let it get behind or disconnected had I known but unfortunately it’s just what I woke up to today. Please someone help me how to get a LIVE AGENT please don’t tell me to call because the automated lady is no help and doesn’t allow live agents until service is restored. Chat bot same thing. And there is NOOOOO direct message option anywhere on this page. When clicking the bubble it just directs me to the chat forum here. Please help!