Service suspended? After an arrangement was made!

Sadly the system did allow me to set up a payment arrangement. My account got into a mess i was in the hospital, my daughter was trying to work on the bills but we bounced a check from auto pay. We paid $300 on the account which wouldn’t have left it 84 days behind like i was told today. Two agents said the account was fine with the arrangement i had on it , however the note on the account calls for a disconnect today. I work from home, i just have been able to get back to work from a lengthy illness now xfinity has lied to me and i will lose my service. The customer service is horrible and they do not value a customer. I cannot express my disappointment and now i am gonna lose my job do to the misconceptions from xfinity billing and customer service. I suggest if you need internet you better look elsewhere cause they do not value your business or understand people get sick. Now i am gonna lose my job… idk why they can’t help someone that was already allowed to set up an arrangement for next week! Petty if you ask me.